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/ case study /
Meridian Healthcare Group
Industry:HealthcareRevenue:$42MEmployees:320Facilities:8 clinics
/ the challenge /
- ▸Patient data fragmented across 3 different EMR systems
- ▸Revenue cycle problems—denial rate of 12%, collections taking 75+ days
- ▸No consolidated view of operational performance across locations
- ▸MIPS quality reporting requiring 40+ hours of manual work quarterly
- ▸Physician burnout from excessive documentation and administrative burden
- ▸Patient satisfaction scores declining
/ the solution /
Phase 1
Created unified patient view across all EMR systems
Phase 2
Automated revenue cycle workflows with AI-powered denial prediction
Phase 3
Built operational dashboards for practice managers
Phase 4
Automated quality reporting and deployed AI documentation assistant
/ the results /
After 18 Months
Key Metrics
- ▸Complete 360° patient view regardless of which clinic or EMR system
- ▸Denial rate reduced from 12% to 6.5%
- ▸Days in accounts receivable improved from 75 to 48
- ▸MIPS reporting reduced from 40 hours to 2 hours quarterly
- ▸Physician documentation time reduced by 30%
- ▸Patient satisfaction scores improved from 65th to 88th percentile
Financial Impact
Total annual benefit
$3.25M
Inception55 investment
$132K/year
ROI
2,462% (almost 25x return)
"
We finally have one source of truth for our patients and our business. Our providers can focus on care instead of chasing data. The financial improvements alone would justify the investment, but the impact on patient care and provider satisfaction is truly transformative.
D
Dr. Jennifer Patel
Chief Medical Officer
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