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/ case study /
Summit Financial Services
Industry:Financial ServicesRevenue:$28MEmployees:95Assets Under Management: $800M
/ the challenge /
- ▸Fraud losses averaging $150K monthly despite rule-based detection system
- ▸Regulatory reporting consuming 25% of compliance staff capacity
- ▸Commercial loan underwriting taking 18 days on average
- ▸Customer complaint rate above peer benchmarks
- ▸Limited cross-selling due to siloed customer data across product lines
/ the solution /
Phase 1
Implemented AI-powered fraud detection across all channels
Phase 2
Automated regulatory reporting and compliance workflows
Phase 3
Streamlined commercial loan underwriting process
Phase 4
Built unified customer intelligence platform and predictive analytics
/ the results /
After 15 Months
Key Metrics
- ▸Fraud losses reduced by 72% (from $150K to $42K monthly)
- ▸Regulatory reporting time reduced by 80%
- ▸Loan underwriting cycle reduced from 18 days to 6 days
- ▸Customer satisfaction scores improved 40%
- ▸Cross-sell conversion rate increased 3x
- ▸Zero regulatory findings in past 12 months
Financial Impact
Total annual benefit
$4M
Inception55 investment
$118K/year
ROI
3,390% (34x return)
"
The AI fraud detection alone paid for itself in the first two months. But the real game-changer was finally having a complete view of our customers and being able to serve them faster and better. We're now competing successfully against much larger banks.
R
Robert Chen
President & CEO
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